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Special Assistance

How we can help to make your journey easier?

If you have any disability, medical need or if you have difficulty moving around you’ll find the information you need here.

We recommend that you always contact us before making a booking to allow us to confirm that all the required arrangements can be made for your selected holiday.If you are unsure as to what may be classed as requiring special assistance, we recommend you download and complete the ABTA checklist which can be found here. This will help us to best advise you on the assistance available for your holiday booking. 

Many overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas aren’t equipped to cater for the needs of disabled holidaymakers. Sometimes, the natural terrain and the layout of resorts can make life difficult for people with mobility difficulties. It’s important if you have any disability, that the suitability of particular accommodation, resorts, transport and services are checked and that you’re completely satisfied you’ve made the right choice before you confirm your holiday.

If you, or anyone on your booking require specific accommodation arrangements or have any other overseas requirements relating to a disability, we recommend that this is processed over the phone via your booking agent. We always recommend you discuss your specific requirements with our team before making a booking.

Accommodation

Adapted Rooms, or walk in showers can only be guaranteed before a booking is confirmed. If someone on your booking would like to arrange these then please contact us prior to booking.

Transfers

If you’ve booked or are considering booking a resort transfer between the airport and your accommodation as part of your holiday arrangements with us, you’ll need to contact us so we can help.

Our suppliers will try to accommodate all customers and their equipment/luggage on transfer coaches, but there are restrictions due to the type, space and accessibility of vehicles that are available in other countries. This means alternative transfer arrangements may have to be organised.

For example, If you’re taking an electric wheelchair or scooter, we recommend you book a taxi transfer to your hotel as in most destinations you can’t take this equipment on coaches. We can also arrange a taxi transfer for you if you are not able to climb the steps on the coach.

Please contact us for prices of taxi transfers and we’ll help you with any reservations you need to make. In some destinations taxis may not be adapted to accommodate wheelchairs, please ask us for more details when you call.

Airport/Flights

Airport operators within the EU have a responsibility to assist anyone with a disability or mobility difficulties during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability. The airports will signpost designated points for customers with reduced mobility.

The assistance Airlines can provide to disabled customers and customers with reduced mobility, can include the following (services will vary by airline – please contact us prior to booking and our agents will confirm the specific arrangements available for your selected airline):

  • Assistance moving to and from seats on the aircraft.

  • Providing use of the on-board wheelchair.

  • Helping a customer to and from the on-board lavatory providing this does not involve lifting or carrying the customer

  • Assisting a customer with their hand luggage on board the aircraft

It should be noted that any customers with reduced mobility will not be able to sit in an exit-row seat, if you are selecting seats as part of your online check-in and you select these seats, you will be re-allocated seats at the airport check-in desk or onboard the plane.

Assistance Dogs

The policies for assistance dogs being carried will vary between different airlines. Please contact us prior to booking your holiday if you are travelling with an assistance dog so we can check the requirements for the airline involved in your holiday booking.

For any other specific accessibility needs not mentioned above, please ensure you contact us prior to making a booking to allow us to best assist with ensuring your needs are met. You may find the “ABTA checklist for disabled & less mobile passengers” useful for planning your trip – you can download a copy here.

We can’t be held responsible if you don’t tell us about special requirements that will affect your holiday experience.